Welcome to Amazon.co.uk Help

UK Vat Rate Change

Important Note: As of 00.01 hrs, Monday, 1st of December 2008, the standard UK VAT rate has changed from 17.5% to 15%. The VAT rate charged on Amazon.co.uk orders was updated at this time.

Check out our Frequently Asked Questions Section for more information.

Get information fast

To find out all about ordering or the status your orders, please use

• the help page search on your left or
  
• our FAQs or
  
• Your account if you want to update your order or account details or track your order.

If you are looking for a certain product, please use the product search in the blue navigation bar on top of this page.

Would you like to contact us?

You can e-mail or phone us from the 'Customer service' box located in the right-hand column of each Help page.We'll be happy to assist you. More contact information

Extended Christmas Returns Period

We've found that many of our customers like to order Christmas presents early. In view of this, and because we want you to be delighted every time you shop with us, we've specially extended our returns period for the Christmas season.

Items purchased from Amazon.co.uk and dispatched during the period from November 1st, 2008 to December 31st, 2008 inclusive may be returned at any time before midnight on January 31st, 2009. However, please note that our returns policy will revert to the standard 30-day period for items purchased after December 31st, 2008.

Would you like to make a return?

You may return new, unopened items sold and fulfilled by Amazon.co.uk within 30 days of delivery for a full refund. Items should be returned in their original packaging. We will also pay the return shipping costs if the return is a result of our error. Always use the Online Returns Centre if you want to return an item. We will guide you through the process and even supply you with a return label which you can print out. Our 30-day Returns Gurantee